Last Updated: March 21, 2025

1. Introduction

Welcome to Glamazon Aesthetics ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal data.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Financial Information: Payment details, billing address, and transaction history.
• Usage Data: Information about how you use our services, including IP address, browser type, and device information.
• Other Information: Any other information you provide to us voluntarily, including weight, height, gender, date of birth, medical history, and photo ID.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services: To process transactions, deliver products, and provide customer support.
• To Improve Our Services: To analyze usage patterns and improve our offerings.
• To Communicate: To send you updates, newsletters, and promotional materials.
• To Comply with Legal Obligations: To comply with applicable laws and regulations.

4. Sharing Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who assist us in providing services.
• Pharmacy Providers: To coordinate and facilitate the provision of pharmacy services. Pharmacy providers may share this information with their suppliers, such as postage carriers, to ensure efficient service delivery. Customer data such as address, BMI, weight, height, gender, date of birth, medical history, phone number, prescription history, and photo ID may also be stored on our pharmacy provider's platform.
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Data Security

We take your data security seriously. We store customer data in Microsoft 365, which includes robust security features such as:

• Multi-Factor Authentication (MFA): Adds an extra layer of security by requiring multiple forms of verification.
• Encryption: Protects data both in transit and at rest.
• Advanced Threat Protection: Provides anti-phishing, anti-spam, and anti-malware protection.

Access to the data and messages you share with us will be restricted to the nurse practitioner and Glamazon Aesthetics support staff. Third parties, including pharmacy dispensers and shipping companies, will only have access to the information necessary to fulfil their specific roles. The nurse practitioner is regulated by the Nursing and Midwifery Council (NMC) and will always adhere to professional standards around patient confidentiality. Additionally, all other staff working at Glamazon Aesthetics are bound by confidentiality agreements to uphold the same standards.

6. Your Rights

You have the following rights regarding your personal data:

• Access: You can request access to your personal information.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information.
• Objection: You can object to the processing of your personal information.

7. Cookies

We use cookies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@glamazonaesthetics.co.uk